The Seven Core Trainers
Each trainer includes lessons, checklists, talk tracks, patient stories, and required AI voice coach practice scenarios.
Team Member Onboarding
Where every Star Coach journey begins
The foundational module that sets culture, expectations, a patient-first mindset, and the overall Star Coach philosophy. Every new team member starts here.
DISC Trainer
Read the room. Adapt your style. Build instant rapport.
Teaches behavioral style awareness so staff can adapt communication to different patient personality types. Critical for rapport and trust with every patient who walks in.
Front Desk Intake
Master the first 90 seconds. Win the patient for life.
Mastery of the first 90 seconds and the complete intake process. Focus on warm, professional, confidence-building first impressions and accurate information gathering.
Testing & Specialist Skills
Technical excellence meets consultative clarity.
Technical and consultative excellence during testing and results presentation. Emphasizes clear explanation of findings and seamless transition into recommendations.
Step Selling
A structured, patient-centered path to the right solution.
A structured, patient-centered selling process broken into clear steps. Prevents pressure selling and builds natural progression toward the best solution.
Objections
Empathy first. Reframe second. Commitment third.
Deep practice on the most common hearing aid objections — cost, stigma, thinking about it, spouse concerns, and previous bad experiences. Focus on empathy + reframing + next-step commitment.
Sales Performance
The habits, systems, and mindset of top producers.
Advanced consultative closing, trial management, follow-up sequences, and the performance habits of top producers. The capstone module for Star Coach mastery.
