Back to Team Member Onboarding
Voice Coach Practice · Foundational
The Nervous First-Time Caller
Make the caller feel comfortable, normalize their concern, and schedule a consultation.
Patient Persona
First-time caller
Hesitant
Embarrassed about hearing loss
Needs reassurance
AI Voice Coach Ready
Your practice partner is ready to begin.
Coaching Focus
Normalizing hearing loss
Empathy without pity
Clear next step
You Will Be Scored On
Listening Quality20% weight
Empathy30% weight
Framing of Benefits20% weight
Closing / Next Step30% weight
How it works
The voice coach will play the patient. You respond by voice or text. After 3-5 exchanges, you will receive immediate, specific feedback and scores. You can re-practice as many times as you want.