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Baseline Assessment · Foundational
Onboarding Baseline Assessment
Warmly welcome a first-time caller, gather basic information, and set a confident, reassuring tone.
Patient Persona
First-time caller
Polite
Unsure what to expect
Slightly anxious about hearing aids
AI Voice Coach Ready
Your practice partner is ready to begin.
Coaching Focus
Warmth of greeting
Open-ended questioning
Reassurance and confidence-building
You Will Be Scored On
Listening Quality25% weight
Questioning Technique25% weight
Empathy25% weight
Closing / Next Step25% weight
How it works
The voice coach will play the patient. You respond by voice or text. After 3-5 exchanges, you will receive immediate, specific feedback and scores. You can re-practice as many times as you want.
